Safety and quality
All our processes are modular, based on validated systems and subject to strict quality management.
As a logistics service provider for the pharmaceutical industry, high quality standards are a matter of course for us. That’s why we adhere strictly to national laws (TPA) and quality standards (GDP and GMP). Compliance with the quality guidelines is regularly verified by external and internal audits as well as by Swissmedic. As our customer, you can rest assured that we comply with all common standards at the highest level throughout the entire value chain.
In order to meet our high quality requirements, we continuously expand our expertise. We continue to train and optimise processes on an ongoing basis. Process-oriented quality management as well as regular internal and external controls ensure that we, as a pharmaceutical logistics service provider, optimally fulfil both regulatory and in-house quality standards.
How we ensure quality:
- Licences for wholesale trade and production of pharmaceuticals
- Continuous enhancement of quality management
- Quality management system
- Written process instructions for all procedures (SOP, standard operating procedure)
- GxP-compliant validated systems, buildings and facilities
- Regular self-inspections
- Ongoing training for employees
- Internal and external training programmes
Carefully handling complaints is an important part of our services and an obligation towards both our clients and patients. Customer service records complaints in an electronic tool, where we investigate and respond to them. Complaints are evaluated on a monthly basis and communicated to the client as KPIs.
Buildings, storage facilities and systems are validated and periodically checked with regard to their validation status according to GDP regulations. The validation processes are primarily based on Annex 11 and Annex 15 of the EU GMP guidelines. In defined steps, the requirements are defined and checked in detail according to these specifications, from the conception to the commissioning of a system.
Our quality assurance is the foundation of your safety. You can rely on us and our services at all times.
We work transparently and meet all the requirements placed on companies in the Swiss pharmaceutical logistics sector. You can download our Swissmedic approvals and the quality standards (GDP and GMP) here.