Comprehensive support for the pharmaceutical industry

Pharmaceutical logistics is not our only strength. We also support our partners in the pharmaceutical industry with our back office and support services. This includes comprehensive order and customer service, accounts receivable management (order-to-cash) and automated reporting. By outsourcing these processes to us, you save valuable time and, at the same time, can rely on professional and personal support for your customers.

  • We are the direct and competent point of contact for you and your customers. Your ordering and customer service are in the best hands with us so you can focus on your core business. 

    • Receipt and review of orders
    • Order entry and ensuring timely processing
    • Information on orders and delivery times
    • Call centre services tailored to your needs and on your behalf
    • Customer information
    • Master data management

  • With our accounts receivable management, we secure and monitor the financial flow related to your deliveries (order-to-cash). Our range of services covers all facets for smooth accounts receivable management. You decide which activities and tasks you would like to hand over to us.

    • Physical or electronic invoicing
    • Managing incoming payments
    • Dunning system
    • Granting and monitoring credit limits
    • Credit checks
    • Reporting

  • Modern technologies and processes enable us to bundle data about your products and present it in a clear manner. We will be happy to put together different data packages for you, depending on your needs. 

    • Sales data
    • Goods movements
    • IQVIA data messages on behalf of the client
    • Swissmedic reports for narcotics
    • Master data
    • Performance data (KPIs)